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Returns & Exchanges

We want you to be completely happy and delighted with your order. If for any reason you are not satisfied, we will gladly accept your timely return of unwashed, eligible items or defective merchandise.

Returned merchandise should include the vendor packaging and tags and be in the same condition as when it was received. Used item(s) cannot be returned unless defective.  

On the back of the packing slip enclosed with your order, please note the reason(s) for return and whether you wish to exchange the item(s) or receive a credit/refund (depending on the original form of payment). Please be sure to enclose the return section of the packing slip with your item(s).

Please inspect your purchase immediately upon delivery. If there is a problem with your order, contact us within three (3) days of receipt. You may also contact us on LIVE CHAT or at If you receive a damaged, defective or incorrect item, we will work with you to make things right.

If you wish to return an item, you will be responsible for outbound and return shipping and delivery charges. A traceable return shipping method is required (FedEx, UPS, etc) Returns must be received in original condition and in the original packaging within 30 days.

Once the dealer receives your returned item, it typically takes 7 to 14 days for your bank or credit card issuer to process the refund and credit your account. Shipping and Delivery Service charges are not refundable.

You must include your order number, prepay the postage, and ensure each package and ship to the address below:
Rua do Sistelo, Nº199
4435-452 Rio Tinto, Porto, Portugal

In-stock items normally ship within 1–2 days after an order has been placed. Once an item has shipped, cancellation is not possible.

Please contact our customer service team at:, LIVE CHAT, or call +351 914 922 036.