Returns & Exchanges

We want you to be completely happy and delighted with your order. If for any reason you are not satisfied, we will gladly accept your timely return of unwashed, eligible items, or defective merchandise within 3 working days of the delivery date.

DelightFULL orders reserve the right to refuse returns or exchanges of items that are not in as-new condition due to damage or misuse by the client.

Returned merchandise should include the vendor packaging and tags and be in the same condition as it was received. The floor samples, custom pieces, bespoke, design pieces, and the used item(s) cannot be returned unless defective. A return request won’t be accepted also for items that have been installed, mattresses, and/or foundations no longer in their original packaging.

On the back of the packing slip, enclosed with your order, please note the reason(s) for return and whether you wish to exchange the item(s) or receive a credit/refund (depending on the original form of payment). Please be sure to enclose the return section of the packing slip with your item(s).

Please inspect your purchase immediately upon delivery. If there is a problem with your order, contact us within three (3) days of receipt. Contact us by sales@delightfull.eu, please attach photos of the item(s) to return as the packaging, this will allow us to confirm the condition of your order. If you receive a damaged, defective, or incorrect item, we will work with you to make things right.

RETURNING PROCEDURE

If you wish to return an item, you will be responsible for outbound and return shipping and delivery charges. The DelightFULL team will indicate which method and shipping company (FedEx and UPS) you should use in the return process. Returns must be received in original condition and in the original packaging within 30 days.

Refund or exchange only occurs after the original product(s) returned and after our specialized team verifies it.

Once the dealer receives your returned item, it typically takes 7 to 14 days for your bank or credit card issuer to process the refund and credit your account. Shipping and Delivery Service charges are not refundable.

You must include your order number, prepay the postage, and insure each package and ship to the address below:

Rua do Sistelo, Nº199

4435-452 Rio Tinto, Porto, Portugal

Cancellation Policy

In-stock items normally ship within 3–6 business days after an order has been placed. We will accept cancellation of your order for items that have not been shipped or that are on backorder. Once an item has been sent, cancellation is not possible. Custom and special order items cannot be canceled. Please contact our customer service team at sales@delightfull.eu.